Refund policy

30-day returns

You can request a change-of-mind return within 30 calendar days after your order is delivered. There is no restocking fee. You pay the return postage for change-of-mind returns.

Change-of-mind return conditions

Items must be unused, unwashed and undamaged, with their original packaging, tags, accessories and any hygiene seals intact. These conditions apply to change-of-mind returns, not to your rights for faulty or incorrectly supplied goods.

How to request a return

Email support@wellnessbuddy.com.au with your order number, the item you wish to return and the reason. Please contact us within the 30-day period and before sending anything back. We will provide the return address and instructions. Please use tracked postage and keep your receipt.

Refunds and exchanges

After we receive and assess your return, we will let you know the outcome. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider. For change-of-mind returns, any original delivery charge is not refundable. We do not deduct a restocking fee. Contact us to arrange an exchange, subject to availability.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not what you ordered, contact us with your order number and details of the problem. Photos or a video may help us assess it. We cover reasonable return postage for confirmed faulty or incorrectly supplied goods; keep your postage receipt if you pay upfront.

Your rights under the Australian Consumer Law are not limited by this 30-day change-of-mind policy. Where consumer guarantees are not met, you may be entitled to a repair, replacement, refund or other remedy. Original packaging and unopened condition are not required to exercise those rights.

Existing product guarantees

If a longer return period or trial was advertised when you purchased, we will honour those advertised terms for that purchase. This policy does not reduce your existing rights or guarantees.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will check whether it can be stopped before dispatch. If it has already shipped, the returns process above applies.